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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Great savings rates and excellent customer service.

I have always found Shawbrook's interest rates on their savings accounts to be some of the best available on the market at the time. Their rates on instant access savings have been particularly competitive. It has been very easy to open accounts via their website, and also to transfer funds to new products once any fixed terms have come to an end. Whenever I have needed to speak to them on the phone, which is rarely, their staff have been knowledgeable, helpful and extremely polite. Very importantly for me, their customer service has always been first class. I have not been held in a telephone queue for ages and have always spoken to a courteous human being - if only all banks were the same! I continue to save using Shawbrook products and I have no hesitation in recommending them to anyone looking for great savings products combined with great customer service. Reviewed on: 27th February 2024

Answered the phone quickly - a rare thing these days!

Answered the phone quickly - a rare thing these days! The person I spoke to was very helpful and gave me all the information I needed. What else is there to say - I was able to set up a new savings account at a higher interest rate from the previous year, so everything felt easy and satisfactory. Thanks Reviewed on: 27th February 2024

Satisfied with the saving rates provided by the bank.

Satisfied with the saving rates provided by the bank. Reviewed on: 27th February 2024

Postal difficulties on occasion when instructions gi...

Postal difficulties on occasion when instructions given as requested but notalways acted upon necessitating telephone call. Reviewed on: 27th February 2024

No fuss very seamless

Ability to open new account very simple and straightforward - with everything easy to understand Reviewed on: 27th February 2024

Competitive rates and easy to set up, made the exper...

Competitive rates and easy to set up, made the experience extremely painless Reviewed on: 27th February 2024

Good rates, excellent website, and good comm7nication

Good rates, excellent website and good communication. Reviewed on: 27th February 2024

Very good savings accounts, with a very good rate

Very good savings accounts, with a very good rate Reviewed on: 27th February 2024

Used for last 4 years.

Used for last 4 years. Good service and rates throughout. Reviewed on: 27th February 2024

ISA & Easy Access Savings

Have both 1 year fixed ISA and variable easy access saving account. Shawbrook offer easy to use service with good interest rates for return on investment. Reviewed on: 27th February 2024

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