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Shawbrook Bank: Savings reviews

4.84
Based on 1,779 reviews, last reviewed 13th Nov 2025
100% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025
Hilary W's avatar
Hilary W

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025
E J's avatar
E J

About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

So easy to set up my account.

5
So easy to set up my account. The customer service is brilliant. The guy totally understood my complicated issue and advised accordingly. Thorough notifications of when money is received by them. I wish they would sign up for open banking but that’s the only small downside. Reviewed on: 26th February 2024

iSA account.

5
I invests in a ISA last year and shawbrook at the time had the best interest rate. Reviewed on: 26th February 2024

Good service

5
Easy to use links. Excellent help from staff when I needed to phone Reviewed on: 26th February 2024

A Professional outfit.

5
They do everything they say they will do. Clear Open and Professional. Website is good together with their telephone staff being excellent Reviewed on: 26th February 2024

Best savings rate I could find.

5
Best savings rate I could find. I searched the market. Reviewed on: 26th February 2024

Very helpful

5
Had to phone being an existing customer when opening a new account. No nonsense friendly guidance helped me through the process. Excellent. Reviewed on: 26th February 2024

Easy to arrange ISA with competitive rates.

5
i have purchased three fixed term ISA products and each of them has been very easy to arrange. Two of them have involved transferring in funds from other providers and have been handled very smoothly. Reviewed on: 26th February 2024

Always good rates and helpful staff

5
Always good rates and helpful staff Reviewed on: 26th February 2024

We found it relatively easy to open our savings acco...

5
We found it relatively easy to open our savings accounts which were very competitive with other savings providers. Reviewed on: 26th February 2024

took out a savings account, it was so easy to...

5
took out a savings account, it was so easy to do Reviewed on: 26th February 2024

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