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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.82

Based on 3,477 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3477)

Review of the Staysure, Travel insurance:

Peace of mind

I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021

Regular travel advice updates

The email updates are super helpful about current situation with covid, Brexit etc Reviewed on: 6th October 2021

Highly Recommended

In 2019 through an infection I had to delay a trip for a week. Staysure were very helpful and efficient dealing with my claim for changing flights. Reviewed on: 6th October 2021

Very good

Easy to use website, comprehensive cover and fair price Reviewed on: 6th October 2021

You only know how good your insurance company is when you make a claim

My daughter became ill in Cuba whilst on a family holiday, she had to be hospitalized as she had a bad case of food poisoning. On our return to the UK we made a claim on the Staysure policy, they paid the hospital bill and accepted the exchange rate I was given by the hotel promptly and without question Reviewed on: 6th October 2021

Annual policy

Staysure has provided for my needs for several years now. I find the consultants helpful and the prices are reasonable. Reviewed on: 6th October 2021

Difficult times

Good to get such thorough cover in difficult times Reviewed on: 6th October 2021

Honest professional company which is so important when you travel, you have my back covered

Easy to arrange and feel confident dealing with a professional company which is so important when you travel, you have my back covered Reviewed on: 6th October 2021

Holiday with staysure

Unfortunately have been unable to go abroad and use Staysure for my holiday insurance due to Covid and living in Wales Reviewed on: 6th October 2021

Excellent company.

Very competitive prices. Everything we wanted in travel insurance, including covid insurance. Reviewed on: 6th October 2021

Pick of the bunch

Finding the right travel insurers is always a tricky experience when you have medical issues. Travelsure delivered everything i needed. Having someone to talk you through things was brilliant and really helpful. That's why I have stch with them! Reviewed on: 6th October 2021

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