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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.82

Based on 3,477 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3477)

Fair and approachable

Throughout lockdown it was still nice that the limited travel we could take was still backed up by our travel insurance. Thankyou. Reviewed on: 2nd October 2021

Easy to contact.

Helpful, friendly and, most importantly for me, easy to to speak to a human being! Reviewed on: 2nd October 2021

Good Communication

I haven't been able to use my Insurance this year yet, but I like to receive the emails which are very informative and keep me up to date with the Covid rules. Reviewed on: 2nd October 2021

Annual European Insurance policy

Easy online completion and competitively priced when outcome of recent GP visits need to be included Reviewed on: 2nd October 2021

Great service Easy to set up

Easy to set up good communication this is the first time we have used them but will be using again Reviewed on: 2nd October 2021

Customer centred service

Good product, knowledgeable and very helpful advisors Reviewed on: 2nd October 2021

Excellent Customer Service

Very prompt response to a couple of telephone queries. Staff polite and knowledgable. Reviewed on: 2nd October 2021

All the Insurance you need

From the minute I phoned and explained my husband and my medical conditions nothing was a problem. Friendly and knowledgeable staff. A pleasure to deal with. Reviewed on: 2nd October 2021

Good comprehensive policy

Staysure provides great service and is responsive to customer queries when contacted... Easy to amend aspects of the policy (include FCDO exemption). Reviewed on: 2nd October 2021

Excellent so far

After our previous travel insurer stopped offering cover we found Staysure. Delighted to find an annual policy for whole world (family in US) travel at a reasonable price. Dealing with pre-existing conditions was convenient and pricing seems fair. Can't speak to claims processing, and hope we don't have to. Reviewed on: 2nd October 2021

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