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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.82

Based on 3,477 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3477)

Review of the Staysure, Travel insurance:

Peace of mind

I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021

medical insurance

i was helped step by step by your staff to arrange my holiday insurance after a difficult time with illness ,i can now go on my holiday knowing i have the right cover Thank you .kind regards BMoore. Reviewed on: 6th October 2021

Quick sensible service, great advice, first class prices, nothing is too much trouble for them!!!

Having had our holiday moved back repeatedly due to Covid 19, we have had to move the cover again & again, they were always just at the end of the telephone &it was all sorted, no problem. That's what I call great service!!! Reviewed on: 6th October 2021

Fantastic cover and care

Fantastic service during what is a stressful time, I was put at ease because of the brilliant cover their product offers! Reviewed on: 6th October 2021

Easy to manage insurance online.

Staysure were available online on the phone and in the chat rooms. And the gave me five pound off while talking to them on the phone for being a regular customer , first class. Reviewed on: 6th October 2021

Holiday insurance

Excellent service Thankyou very informative explained everything Reviewed on: 6th October 2021

Best insurance we have had

At the Wright price plus extra mounths makes it best value going Reviewed on: 6th October 2021

Always there

Cancelled twice due to Covid and they gave me credit until 2023 . Now I call that very good service . 9 out of 10 best of luck Reviewed on: 6th October 2021

Excellent travel service

Easy to navigate site. Good selection of cover levels to really suit your requirements. Reviewed on: 6th October 2021

Good honest cover

Great staff good price for what it says. Reviewed on: 6th October 2021

Long established travel insurance company

Easy to use website, competitive rates Reviewed on: 6th October 2021

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