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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Hi my name is Albert .

Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks and God bless you. Kind regards Albert. Reviewed on: 22nd July 2026

Escaped my debt with step change help

I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/5/2021 I have paid two off three to go and should finish all payments by January 2027 any problem they sort it all out which I had one with the selling of one debt but they sorted and the new company that had the debt were great. Would highly recommend stepchange 100% thanks for everything very happy customer Reviewed on: 16th July 2026

Just do it with StepChange

StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Best thing I done to help me with my finances.

When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was so understanding and very professional. I been with step change for 5+ years and I’m so glad I done it. Reviewed on: 12th July 2026

Excellent support.

Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

StepChange have helped me become debt free, I comple...

StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my debt in a way I could manage. They contacted credit card companies and asked them to waive interest fees, which meant I could pay off my debt, without the balance increasing due to fees, which is the very stressful part, paying off a credit card and not seeing the balance reducing because of interest. Whenever I contacted StepChange the customer service was always helpful, sympathetic, friendly, kind and non-judgemental. I do not know what I would have done without StepChange and I am so grateful for the service they provide. Reviewed on: 10th July 2026

I had a 10. MY CRITIQUE

I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and even after being done, there was still still a client who was not paid because I did not do something correctly. Oh, if you could shorten your form, somehow. Nonetheless I had come much needed peace for recovery for a while. Reviewed on: 8th July 2026

An excellent service

An excellent service who have help me to clear my credit card debts in a very professional way. They are always there for me if I need to contact them for compassionate and professional help, I would recommend them to anyone who has a debt problem. Reviewed on: 8th July 2026

Very helpful staff.

Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgemental. I do feel that they could have helped clear and write off debts I had as other friends that also used them with similar circumstances and debt had theirs cleared, so I did find it a bit unfair. If I didn’t know this, I wouldn’t have felt a little disappointed. But overall, they helped me clear debts and got my credit score back up. Reviewed on: 7th July 2026

New life ..

I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them always there for me now I'm in the end and I have to say thank you so much you made me feel happy and safe me im new man grazie mille (thousands of thank you ) i learned Reviewed on: 4th July 2026

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