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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17887 reviews)

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4.92

Based on 17,887 reviews, last reviewed 27th May 2026

152300% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have been fully supported I have been fully supported with all questions answered within in a couple of days - having my debts all sorted in one place and Stepchange speaking... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17887)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have been fully supported

I have been fully supported with all questions answered within in a couple of days - having my debts all sorted in one place and Stepchange speaking to and advocating on my behalf to my creditors as brought so much peace and ease. No more panic or anxiety of juggling debts on time. One monthly payment and all is sorted for me. Grateful! Reviewed on: 27th May 2026

Stepchange were/are genuine life savers,

Stepchange were/are genuine life savers, I was at my wits end when I contacted them in tears, and they were so helpful kind and patient with me and helped me sort out everything. At first when they said how long it would take to pay back my debt it felt like it would take forever, but after a few months it was like paying another bill. The yearly reviews are easy to do. And I’m so pleased to say I only have a few months left to go and I’m debt free. Thank you Stepchange Reviewed on: 27th May 2026

Getting set up was quite easy and right away the anx...

Getting set up was quite easy and right away the anxiousness and relief that someone was there listening and ready to help took a lot of the strain off my shoulders. Reviewed on: 27th May 2026

StepChange helped me to live my life again and stopp...

StepChange helped me to live my life again and stopped all my dark moments.i can’t thank them enough. Reviewed on: 27th May 2026

Use StepChange it’s amazing .

I was really worried an saw StepChange on face book .from the person who picked up the phone right through to the person who asked me about debt and how to pay it back and set up my budget plan , everyone was kind nonjudgmental and professional. Reviewed on: 27th May 2026

Once I set up my plan, I got advice from stepchange...

Once I set up my plan, I got advice from stepchange on the best process for me to proceed. It was excellent advice and gave me peace of mind Reviewed on: 27th May 2026

Excellent from day one can't fault them

Excellent from day one can't fault them Reviewed on: 27th May 2026

Excellent experience

I've had a DMP through StepChange for nearly 2 years now, it's been a smooth journey with excellent service from courteous and highly knowledgeable staff. Recommend them to anyone. Reviewed on: 27th May 2026

I am so glad that.I found stepchange

I am so glad that. I sought stepchange to manage my financial difficulties. They are very non-judgemental and have been very supportive to me so much that I am well on my way to becoming debtfree. I find them very helpful and easy to talk to. Reviewed on: 27th May 2026

Stepchange have always been so helpful, providing me...

Stepchange have always been so helpful, providing me with advise and helping me review my finances when there has been unforeseen events that have taken place. Without them I wouldn’t be in the place I am after I had separated with my wife. Reviewed on: 27th May 2026

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