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StepChange: Debt Management reviews

4.95
Based on 14,625 reviews, last reviewed 16th Jun 2025
166350% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and always willing to talk to me when n... Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025
Robert Baker's avatar
Robert Baker

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14625)

Review of the StepChange, Debt Management:

Excellent

5
All I wanted know and more,they were nice and polite two me Reviewed on: 23rd May 2025

Very helpful and always willing to talk to me when n...

5
Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025

Helped with my debit.

5
Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

I was extremely worried about my debt and how to han...

5
I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025

So far I have had a good experience with Step Change.

5
So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Reviewed on: 15th June 2025

I was in bad place

5
I was in bad place financially and psychologically. They’ve really helped to get me all sorted again Reviewed on: 15th June 2025

Was very helpful @ non judgmental which helped us tr...

5
Was very helpful @ non judgmental which helped us tremendously! We were at very low point in our lives & there continued support has been a godsend Many Thanks Reviewed on: 15th June 2025

Stepchange has helped me to get on top of the large...

5
Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and guidance from Stepchange I've managed to get control by learning to be more frugal with managing money. Reviewed on: 14th June 2025

Never judgemental always helpful

5
Never judgemental always helpful Reviewed on: 14th June 2025

Friendly and very helpful.

5
Friendly and very helpful. Made the whole process so easy because they are so knowledgeable and are there to explain everything to you. Reviewed on: 14th June 2025

Best decision I made

5
Incredibly helpful and non-judgemental. Reviewed on: 14th June 2025

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