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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14436 reviews)

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4.95

Based on 14,436 reviews, last reviewed 8th Jun 2025

314600% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Smooth and reliable process. Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14436)

Review of the StepChange, Debt Management:

Relief

2.5 years ago I was drowning in a sea of debt, credit cards, catalogues, loans, pay day loans Doorstep loans etc, like most in my situation I dreaded the phone ringing or the post arriving but what can you do ? You take out another payday loan just to get through the month don’t you ! One day, after 3 demand letters and 4 difficult phone calls I typed ‘debt help’ into google ......and the rest is history. This July (31st) I will be making my last payment to StepChange then I will be completely debt free. Until you do it you’ll never know how good it feels, that fist pump you give yourself every time you check you monthly statement and another one of your debts is cleared, From my first initial contact with StepChange I started to feel positive about my future, there’s no judgement, no difficult awkward explanations to make, just honest to goodness support & care. This company has changed my life and I love them for it. I cannot thank them enough . Reviewed on: 30th May 2020

Smooth and reliable process.

Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

This company is here to help !

This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025

So far so perfect.

So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025

Very helpful and understanding.

Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025

Helping people to take control

I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025

Excellent service

Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025

From first contact it was a great service

From first contact to starting the repayments schedule it was such an easy to understand process and it made me feel at ease Reviewed on: 7th June 2025

Highly recommend this valuable service

Fantastic service friendly and very knowledgable. Always happy to help in any way they can. Highly recommend it is such a valuable service Reviewed on: 7th June 2025

Polite respectful and always helpful

Polite respectful and always helpful Reviewed on: 7th June 2025

I'd recommend StepChange to anyone!

Its always difficult when dealing with money problems, or it was at least. Until I was recommended StepChange I feel I am finally back and track and can see a light at the end of the tunnel. They've been amazing, understanding and non-judgemental. They've really changed everything. Reviewed on: 7th June 2025

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