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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

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4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic

From the outset...friendly,non judgemental,helpful and empathetic...very kind and knowledgeable staff. Always nice to talk to them. My issues were dealt with quickly and I am always kept up to date with my case either by post or e-mail. Reviewed on: 7th July 2023

IN FINANCIAL TROUBLE WHO YA GONNA CALL? STEP CHANGE

I was in dire straits but plucked up the courage to phone Step Change and am so relieved I did. They are a charity so no hidden fees and only good sound advice. I cannot speak highly enough of their professionalism coupled with kindness. First rate Reviewed on: 7th July 2023

Simply the best

My wife and I We're finding things so very hard financially, we were paying everything we could afford but our money in wasn't covering all our bills so we ended up robbing Peter to pay Paul as they say we were in dire straights! When looking for help I come across the Step Change debt charity read all the reviews about them and reached out for help from them. I did all the things that were required, the were so helpful,it was such a relief to have them on my side that gradually all our stresses started go we thank God and Step Change for sorting all our money problems out we been on D.M.P. for over a year now! Myself and my wife thank these life savours so much for getting our depts sorted that's why in our eyes they are SIMPLY THE BEST. MR & MRS K.J. Randall. Reviewed on: 7th July 2023

All the staff were excellent and very helpful

The Newcastle lady I spoke to went through all the problems I had and gave me excellent help and advice. I cannot thank her enough and the rest of the people I spoke to. Made it very easy for me. Reviewed on: 7th July 2023

Faultless service!

I can’t begin to explain to anyone that’s never experienced debt worry how much time and sleepless nights are spent not knowing which way to turn and feeling as though you’re literally drowning in a sea of debt. That’s where Step change offer a beacon of light that gets brighter and brighter throughout the process. The hardest part was to actually ask for help but without judgement and nothing but empathy and understanding Step change guide you through solutions until you reach a plan that is manageable for your circumstances and give you the tools to stick to your debt free goals. I can’t honestly thank them enough for giving me my life back and freeing up much needed head space to stop worrying and proactively fix the problem. Thank you!I’m on track and staying afloat…⛵️☀️ Reviewed on: 7th July 2023

Amazing life savers

Just when you think it could all come to an end, there is a voice at the other end of phone willing to help you, no judgment just sincere support guidance and help. Thank you step change you helped when no one else wanted too or could… thank you Reviewed on: 7th July 2023

Good service

Step change made a big difference to my life. I was stressing about money and debt. They have helped me to sort out my debt and make monthly payments. I would recommend them. Reviewed on: 7th July 2023

Life changing!

I reached out to Step Change when my debts snowballed out of control and I couldn’t see a way out. I did everything online and it was so straightforward. I felt instant relief that there was help available. I called and spoke to someone when I had an unexpected bill and they were so helpful and kind. I am so grateful Step Change exists! Reviewed on: 7th July 2023

Are you feeling like you are drowning in debt let step change help

Step change have given me high quality debt advice and support with the ever increasing cost of living step change have been the lighthouse in the storm they are good people who want to help and are willing and able to help you. When I reached out to step change I almost got trapped in a difficult financial situation step change helped me by giving me impartial advice and the tools to help. Thank you for everything you do Reviewed on: 7th July 2023

solved my worries

very uncertain about going through my finances but step change took away all my worries and i was able to sleep for the first time in months Reviewed on: 7th July 2023

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