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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent.

Efficient. Understanding. Friendly. Reviewed on: 1st May 2024

Life changing support!

I can’t say enough good things about StepChange. I had got myself into a very scary place financially due to health issues and I felt completely trapped and couldn’t see a way out. Step Change from the very beginning were so empathetic and reassuring and have taken away so much stress that I didn’t even realise I was living with. Being able to pay one single payment a month instead of 9+ AND interest has been lifesaving! Every single representative that I have spoken with has been warm and knowledgeable and I always recommend their services to friends and family who are also struggling financially. Debt can be such a taboo thing to talk about but accepting I needed help and contacting Step Change has been the best thing I’ve ever done. Reviewed on: 1st May 2024

I was on the verge of Suicide when I phoned step cha...

I was on the verge of Suicide when I phoned step change, they helped to take the weight of the world off my shoulders. Reviewed on: 1st May 2024

Stepchange are very helpful and give good advice.

Stepchange are very helpful and give good advice. Reviewed on: 1st May 2024

My life, my finances

It’s been amazing and helpful to me , I can’t imagine people chasing me everyday for my debt. It’s really depressing Reviewed on: 1st May 2024

From despair to elation

From being in despair because of the size of my debts to the feeling of elation knowing that in three months time when they are all paid off, it was worth that phone call six years ago. Reviewed on: 1st May 2024

Step Change helped me clear my debt stress!

I never felt judged, right from the start to the end,The team treated me with understanding.whenever I had an issue or a question, they are polite and helpful throughout. I had a big amount to pay but StepChange made it easy for me to realise it was possible to pay and debt free.i am debt free and proud of team! I learnt to spend better and I am happy! Reviewed on: 1st May 2024

I thought I had it all under control, then out of th...

I thought I had it all under control, then out of the blue circumstances changed and in a heart beat out came the credit cards to pay for every day life while not cutting back on the luxuries. Then came the realisation I owe over £50,000.00 and interest piling on. Car and motorcycle had to be sold and no holidays……. Then I found Stepchange, one call and before anything was put in place I felt like the weight of the world had been lifted. Then came the help and support and unbelievably if was free. I have been managing to clear the debts with the help of Stepchange and I do not have to deal with the individual companies. One payment and everyone is happy. I can now see the light at the end of a very dark tunnel. Thank you Stepchange. Reviewed on: 1st May 2024

Help get me out of my debts

Very good sound advice and help excellent quality service Reviewed on: 1st May 2024

Excellent service

Can’t fault the service o have received. My debt management plan has helped me breathe again without fear of the post arriving or the telephone ringing! Reviewed on: 1st May 2024

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