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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18616 reviews)

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4.92

Based on 18,616 reviews, last reviewed 11th Jun 2026

187200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good always there to listen and provid helpp th... Very good always there to listen and provide help they work hard to find a solution that's doable very understanding and don't judge Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18616)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

brilliant

very helpful and easy to talk to, non judgemental and online is very easy Reviewed on: 1st May 2024

Feel in despair

My husband and I felt swamped in debt. We couldn't manage from month to month. Going through covid and then the coat of living crisis, we felt lost. Step change helped manage our finances and stopped the companies we owed, putting interest on, so we could pay off what we owed. We are now debt free. Thank you x Reviewed on: 1st May 2024

Stepchange helped me to see a way forward, I am now...

Stepchange helped me to see a way forward, I am now able to manage my money and very close to successfully paying my debts off. I am very grateful to Stepchange it is a much needed service. Thank you for letting me see a way forward out of debt. Reviewed on: 1st May 2024

Easy to deal with, every call is successful.

Easy to deal with, every call is successful. Would be better if they had an app and own assigned account manager Reviewed on: 1st May 2024

Everyone is easy to speak with and helpful .

Everyone is easy to speak with and helpful . Reviewed on: 1st May 2024

the best of the best

Great people with clear step by step action on how to best resolve your situation. Always go the extra mile and can accommodate for any life inconveniences / curves balls Reviewed on: 1st May 2024

Before I contacted Step Change I didn’t know where t...

Before I contacted Step Change I didn’t know where to turn for help. I was constantly worried and stressed about money. When I had paid my bills I had nothing left to live on so then had to borrow more money to survive the month till the next pay day. Due to COVID all my overtime was stopped leaving me with even less wages to pay my bills. I spoke to a friend who suggested I contact Step Change and I’m so glad I did as it was the best thing I could have done. Now my debts are still getting paid but I have money to live on.A massive thanks to them for helping me to get out of my financial difficulties. Reviewed on: 1st May 2024

Stepchange have helped me get back on track with my...

Stepchange have helped me get back on track with my outstanding debts. Reviewed on: 1st May 2024

Simply the best

They are simply so good friendly very knowledgeable nothings too much trouble always adding yiu . Yiu are not alone with stepchange Reviewed on: 1st May 2024

The way I have been advised on my case was excellent.

The way I have been advised on my case was excellent. Reviewed on: 1st May 2024

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