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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

weight of my shoulders

Age 75, no problem getting credit cards over the years ( Ten in total ) what went wrong with my credit check !!!!! got deep in debt. Step change came to my rescue. Excellence service. Reviewed on: 7th July 2023

Friendly, supportive and professional

You can call anytime and have your queries answered comprehensively in an understanding way, and the online system also works well in recording and collating your information. Reviewed on: 7th July 2023

A life saver

I was recommended to Step Change by a friend at a time when I thought there was no way out of my crippling financial situation. The advisor I spoke to was non judgemental, extremely helpful, totally professional, and literally took all my worries away by setting up an affordable plan to help me repay my debt. I feel I have my life back and can’t thank Step Change enough! Reviewed on: 7th July 2023

Excellent Guidance

So helpful and easy to find a solution to my problems Everything was concise and straightforward. A weight has been lifted as a result Reviewed on: 7th July 2023

Saved my sanity

My debts had gotten out of control but with the help of stepchange I have now got things back in control so understanding and helpful Reviewed on: 7th July 2023

Really saved me in the most difficult time.

I was really struggling after a loss in my family and I needed help. All the people I spoke to at StepChange helped to guide and reassure me. I could not express in words how grateful I am for their help and support. Reviewed on: 7th July 2023

Sorted my life out.

I can't thank step change for all the help with managing my debts. It was getting out of control, but step change gave me excellent advice and completely changed my life. Thankyou Reviewed on: 7th July 2023

Lifted a massive weight off of my shoulders.

I heard about Step Change from citizen's advice and I'm glad to have contacted them, the process of setting up a DMP was very easy and quick to do, It really feels like the weight of the world has been lifted and I can now breath again. Reviewed on: 7th July 2023

Solid debt advice, and very considerate.

Looking at an ever increasing debt, Step Change gave me alternatives, and sorted them quickly, to ease the overall pressure. Reviewed on: 7th July 2023

Excellent service

Step change helped me so much every member of staff I spoke were very helpful friendly and understanding and never questioned me once highly recommended Reviewed on: 7th July 2023

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