Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

View other StepChange products

4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Simple and clear

Relieved me from mental pressures thanks to the team Reviewed on: 7th July 2023

Debt management

Quick ,helpful straight forward forms.Just whats needed when you are in a position where you need help with debt and don't know where to turn Reviewed on: 7th July 2023

Approachable and understanding

I was recommended by a friend to join step change after a lot of stress organising my debts and they were fantastic the process took very little time and they were so informative on what was going to happen and they are so wonderful when talking to advisor very understanding and approachable on anything. My life has changed for the better knowing I am in safe hands with step change. Reviewed on: 7th July 2023

Life changing experience

I reached out to step change after a life event left me with debt I couldn’t repay at that level. The process of setting it up and providing creditor details was as smooth as anything They gave me support and advice and I am forever greatful to them. I am in a plan. Repaying debt at an affordable rate not having anymore sleepless nights or tears. If you are in financial difficulty there is no better company. Reviewed on: 7th July 2023

So helpful and professional

Step change have changed my whole life. We were drowning in debt and my wife was suffering from depression and anxiety. Step change went through everything with us, explaining everything we had to do. Now we have manageable payments and my wife is getting less anxious about money worries. Reviewed on: 7th July 2023

Debt management

Very helpful and keep you calm with the stressful situation of having to deal with your debts Reviewed on: 7th July 2023

The best move I ever made.

I couldn't sleep,constantly crying,contemplated suicide numeras times, I spoke to stepchange and instantly felt like a ton weight had been lifted off my shoulders, if your in debt,speak to stepchange, your a person to them,not a number,I can not thank them enough,I'm alive to tell the tale thanks to them. Reviewed on: 7th July 2023

Absolutely excellent advice and helpful in every aspect of my financial situation

I was going through terrible stress with my finances being at my wits end and suffering badly with how I could repay my debts. Without the help and support from Stepchange I would not have survived. Thank goodness for these wonderful people. Reviewed on: 7th July 2023

Serious, reliable company

When I contact them they listen carefully to understand the problem and they propose to me different ways to resolve it. Very professional, serious, and knowledgeable. Good to work with them. Violet Reviewed on: 7th July 2023

Excellent

Step change has changed me, to a worry free life!! So so helpful and understanding!!! Thank you so much for all your help. Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

StepChange: Debt advice reviews

100650% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16808)

I turned to step change in 2020 my marriage had bro...

Simple and clear

Debt management

Approachable and understanding

Life changing experience

So helpful and professional

Debt management

The best move I ever made.

Absolutely excellent advice and helpful in every aspect of my financial situation

Serious, reliable company

Excellent

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024