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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18598 reviews)

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4.92

Based on 18,598 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18598)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Gave me some peace of mind and relieved money...

Gave me some peace of mind and relieved money worries Reviewed on: 1st May 2024

Very sympathetic and understanding customer service,...

Very sympathetic and understanding customer service, they couldn’t have made things easier or been more helpful Reviewed on: 1st May 2024

Stability and Reliability

As a result of knowing exactly how much I need to pay out and when, I have a lot more stability in my life in general. I have started to look for savings in my various outgoings but at the same time realise that there are some things that I can't change, for example in relation to keeping a pet. I can cut back on what I eat and do, pets can't and they are what keep me going as without my dogs I would be unable to survive. Life would be nothing without them. Reviewed on: 1st May 2024

I've been excellent all the way I cannot fold them i...

I've been excellent all the way I cannot fold them in any way they have been so helpful and understanding with me through all of this which is a very stressful time for me but they have made it so much easier Reviewed on: 1st May 2024

What would I have done without Stepchange

If it wasn’t for Stepchange I would still be in denial and hiding from debts Reviewed on: 1st May 2024

They always treat us very professionally and put our...

They always treat us very professionally and put our mind at rest after discussions with them Reviewed on: 1st May 2024

Superb service.

Outstanding service. Stepchange basically saved me from the wolves, I can’t thank Stepchange enough. Reviewed on: 1st May 2024

Stepchsnge were there to help me when nobody else co...

Stepchsnge were there to help me when nobody else could. They don’t judge they just offer help and support which in times of such stress is undeniably what you need in times of trouble. When you ring you are always able to get through to someone and the level of help and support is fabulous! Reviewed on: 1st May 2024

Love them - had so many con artists trying to rip me...

Love them - had so many con artists trying to rip me off at my most vulnerable time - thank god I found these honest people Reviewed on: 1st May 2024

.gave me my life back

They were easy to talk to and made a very stressful situation much more manageable. Reviewed on: 1st May 2024

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