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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Been with step change for a long time they can’t do...

Been with step change for a long time they can’t do enough to help in a stressful time Reviewed on: 1st May 2024

Superb support

Very understanding, very supportive and very helpful. After their help and support have been able to sleep again Reviewed on: 1st May 2024

Step Change likely saved my life.

Step Change likely saved my life. I was spiralling into debt I couldn’t get out of because of interest charges and Step Change offered me a life raft. I will never not be grateful for such an incredible company. Reviewed on: 1st May 2024

Heavy weight lifted off shoulders

I was really nervous at first when contacting Step Change as I thought I would be judged but I wasn't and I would highly recommend Step Change. I went through all my debt and what money goes on and goes out and we came up with a debt plan. Been debt free since March and it's the best feeling ever. Don't be afraid to contact them as it's the best thing I done. Reviewed on: 1st May 2024

Amazing Organisation

My husband & I found ourselves in a lot of trouble/debt when my husband too k early retirement & I struggled to hold down a job due to disabilities. Initially we still lived as though we were both high earners but came crashing down a couple of years later. Stepchange we amazing & so helpful. We currently have a DM plan in place & are managing ok. The stress levels are so much lower now, we are actually able to smile & even laugh. We appreciate this free organisation so much, the help has been fantastic & the pressure of not having to deal directly with our creditors but Stepchange to do it in our behalf is so brilliant, the thought of that terrified me. I can’t thank Stepchange enough. Reviewed on: 1st May 2024

Extremely grateful

I'm grateful for the help from debt change I was in a dark place and wasn't sure where to turn.They helped me find hope for my future. Reviewed on: 1st May 2024

Gave me some peace of mind and relieved money...

Gave me some peace of mind and relieved money worries Reviewed on: 1st May 2024

Very sympathetic and understanding customer service,...

Very sympathetic and understanding customer service, they couldn’t have made things easier or been more helpful Reviewed on: 1st May 2024

Stability and Reliability

As a result of knowing exactly how much I need to pay out and when, I have a lot more stability in my life in general. I have started to look for savings in my various outgoings but at the same time realise that there are some things that I can't change, for example in relation to keeping a pet. I can cut back on what I eat and do, pets can't and they are what keep me going as without my dogs I would be unable to survive. Life would be nothing without them. Reviewed on: 1st May 2024

I've been excellent all the way I cannot fold them i...

I've been excellent all the way I cannot fold them in any way they have been so helpful and understanding with me through all of this which is a very stressful time for me but they have made it so much easier Reviewed on: 1st May 2024

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