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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Please do not delay - Speak to StepChange now!

Because of a change of circumstances, I realised that I would soon be defaulting on my financial commitments. The amounts I owed several creditors, were in excess of £41k. Talking to MBNA they said, take action now and get StepChange to help you. Best decision of my life. I got in touch and, within a very short space of time, had a Debt Plan in place which was affordable but has allowed me to live a reasonably, comfortable life, - without fearing letters through the door! I am nearly three years in now and haven't missed a payment. Had to slightly delay a couple but they were still within the time boundaries. What has struck me the most is that everyone I have dealt with at StepChange are; friendly, non judgemental and incredibly supportive and helpful. Please, if you are in a financial mess - get their help - I promise you will not regret it! Reviewed on: 1st May 2024

Just when you feel that constant debt is impossible...

Just when you feel that constant debt is impossible to manage, Stepchange offers impartial and trustworthy ideas. Reviewed on: 1st May 2024

Great support

Sadly needed stepchange twice now. But they always there to support me the best possible way. Reviewed on: 1st May 2024

5 Stars to step change

StepChange helped me in critical situations Reviewed on: 1st May 2024

Been with step change for a long time they can’t do...

Been with step change for a long time they can’t do enough to help in a stressful time Reviewed on: 1st May 2024

Superb support

Very understanding, very supportive and very helpful. After their help and support have been able to sleep again Reviewed on: 1st May 2024

Step Change likely saved my life.

Step Change likely saved my life. I was spiralling into debt I couldn’t get out of because of interest charges and Step Change offered me a life raft. I will never not be grateful for such an incredible company. Reviewed on: 1st May 2024

Heavy weight lifted off shoulders

I was really nervous at first when contacting Step Change as I thought I would be judged but I wasn't and I would highly recommend Step Change. I went through all my debt and what money goes on and goes out and we came up with a debt plan. Been debt free since March and it's the best feeling ever. Don't be afraid to contact them as it's the best thing I done. Reviewed on: 1st May 2024

Amazing Organisation

My husband & I found ourselves in a lot of trouble/debt when my husband too k early retirement & I struggled to hold down a job due to disabilities. Initially we still lived as though we were both high earners but came crashing down a couple of years later. Stepchange we amazing & so helpful. We currently have a DM plan in place & are managing ok. The stress levels are so much lower now, we are actually able to smile & even laugh. We appreciate this free organisation so much, the help has been fantastic & the pressure of not having to deal directly with our creditors but Stepchange to do it in our behalf is so brilliant, the thought of that terrified me. I can’t thank Stepchange enough. Reviewed on: 1st May 2024

Extremely grateful

I'm grateful for the help from debt change I was in a dark place and wasn't sure where to turn.They helped me find hope for my future. Reviewed on: 1st May 2024

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