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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16811 reviews)

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4.95

Based on 16,811 reviews, last reviewed 19th May 2026

100800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16811)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great help!

I couldn't recommend stepchange enough! From start to finish stepchange has made it simple and easy to receive help and taken a great load off of my shoulders. The online system is really easy to use and the call advisers are always great help. Reviewed on: 18th June 2023

Much needed help

I was in so much dept and struggling to pay everything, I contacted stepchange and they put me on the right plan I have 6 months left on my dept now and the money I was paying to them will no go into a savings account so I don't get in this position again. They ate a breath of fresh air... Reviewed on: 18th June 2023

Help when its needed

Having arranged a DMP I have had little problems since it started and what queries I have had have been solved instantly. Its good to know they have your back. Thank you Step Change Reviewed on: 14th June 2023

Discreet and professional

Simple process and respectful of your financial position. It has taken a huge weight off of my mind where creditor’s would not help me. Thank you Reviewed on: 13th June 2023

What a relief

A set of angels, anxiety busters, and general all round wonderful service. My life has changed since I spoke to Step Change. It was a huge step I took, ringing them, but the change was even bigger. Reviewed on: 13th June 2023

A weight lifted

I'd never heard of the charity StepChange until I broke down and told a friend I was struggling financially and got my self into debt. Was then she told me about StepChange. I called them up and they listened, the lady showed me empthathy and out me on the right track. To this I am very grateful. Highly recommended. Thank you. Reviewed on: 13th June 2023

FABULOUS!

Step Change were absolutely brilliant in the advice they provided. Reviewed on: 9th June 2023

Real help and advice

Really help you and listen,don't pressure you into anything and nice genuine people Reviewed on: 9th June 2023

So helpful

I am so glad I came to step change. I have been struggling for a long time. I was treated like a individual and was listened to. The help was fantastic. I can sleep a lot better at night now. Reviewed on: 9th June 2023

fast, accurate and with you all the way

fast, accurate and with you all the way Reviewed on: 8th June 2023

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