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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I have been with Step Change for over 12years and I them helpful in everyday, listening to all my debt problems and always willing to listen and to help in every way they can.

My experience with step change I feel very confident speaking to the advisors, they very polite and trustworthy. Reviewed on: 14th August 2022

Best Debt Management

Stepchange made it easy to enter a DMP without any problems at all Reviewed on: 14th August 2022

Brilliant organisation

Step Change were so helpful in helping sort out a payment plan for my debts which took away the stress I'd been dealing with. So efficient and professional it is impressive. Reviewed on: 14th August 2022

Step Change couldn't have been more helpful or understanding of my predicament!

I got into trouble with bank overdrafts and overspending on store cards etc. A friend was kind enough to contact SC on my behalf to see what I needed to do. They have been so attentive to my situation and always efficiently at the other end of the phone. Thankfully I'm well on my way to being hopefully solvent. Many thanks SC, you save lives and people's self respect and dignity. So deserved to achieve this award. Many thanks. Reviewed on: 14th August 2022

There to help me when needed

Company after company were trying to get me to pay them more than I could but Step-change to over my affairs and sorted out my DMP and contacted the companies and came up plan to suit everyone. Reviewed on: 14th August 2022

payment plan

Stepchange are amazing they could not do enough for us and helped us get into a Payment Plan. Would highly recommend them. Reviewed on: 14th August 2022

Debt angels

I was so panicked about my credit card debts and spiralling interest. StepChange arranged a Debt Management Plan for me, so now my interest is frozen and I'm paying off as much as I can on a monthly basis. The relief is absolutely huge and it's so brilliant to be able to manage everything centrally with the clout of StepChange behind me instead of contacting individual companies myself. So grateful for their work! Reviewed on: 14th August 2022

Life changing

Life before StepChange was a nightmare. We feared the `phone ringing, the postman calling. We had run out of all options we had very little money after paying our debts. A `phone call to StepChange changed our lives. The first call we made to StepChange we were treat with nothing but helpfulness, NO condemnation for being in a financial mess. Just positive help from the very first call. THANK YOU. I cannot recommend StepChange enough. Reviewed on: 14th August 2022

Reassuring

Their reassurance helped me to tackle my problem head on and they were patient in explaining my various options to find one that worked for me. Reviewed on: 14th August 2022

Peace of mind

When there seems no way out, contact step change. Their staff are really friendly with no judgement on your affairs. So good at taking over stress of reminders and phone calls. Reviewed on: 14th August 2022

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