Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,831 reviews, last reviewed 20th May 2026
101750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026
Jayne O's avatar
Jayne O

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

5
The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025
L N's avatar
L N

Peace of mind

5
When there seems no way out, contact step change. Their staff are really friendly with no judgement on your affairs. So good at taking over stress of reminders and phone calls. Reviewed on: 14th August 2022
Brenda Simms's avatar
Brenda Simms

life saver

5
I needed their intervention to help me breath.I didn't have a way out, Reviewed on: 14th August 2022
barbara solis's avatar
barbara solis

Kind Excellent Support

5
StepChange are wonderful! They have consistently & non judgementally helped me navigate my many & overwhelming debts. Reviewed on: 14th August 2022
JustGemini's avatar
JustGemini

Peace of mind

5
Very helpful and support ive not at all judmental Reviewed on: 14th August 2022
Ian Richardson's avatar
Ian Richardson

Easy and quick to deal with

5
Really loved working with stepchange. They've made my nightmare of my debt experience really easy to manage and now I can get on with enjoying life with the money I do have. Thank you guys great customer service Reviewed on: 14th August 2022
Suzie Mitchell's avatar
Suzie Mitchell

Step Change are totally amazing.

5
I cannot praise Step Change highly enough. They are totally professional, caring, commited and understanding to your predicament. I would recommend them to anyone who is having financial difficulties. They are there to help, so just give them a call. Reviewed on: 14th August 2022
Darren Carver's avatar
Darren Carver

Life Saver

5
As soon as i contacted step change they walked me through my finances and created an affordable repayment plan for all my debts and contacted each creditor to inform them of my repayment plan. They also review your financial situation annually to highlight any significant changes to your financial situation. I cannot recommend them enough if you feel overwhelmed by your debts please do not hesitate to contact them, you will be glad you did. Reviewed on: 14th August 2022
paul joseph's avatar
paul joseph

Amazing Company.

5
Step Change are an amazing Company helping so many people who find themselves in a debt situation through no fault of their own. Reviewed on: 14th August 2022
lizzie booth's avatar
lizzie booth

Real life heroes

5
I am so grateful for the help and support I received from Step Change. At a hugely difficult and stressful time, Step Change employees were helpful and supportive without being judgemental. They patiently listened and helped me to work out a solution to my financial problems that had previously been causing me worry and stress. The people I spoke to were so patient and guided me through the debt management plan process. The online service is very useful too, with advice and information. Thank you Step Change Reviewed on: 14th August 2022
Ellen's avatar
Ellen

Brilliant

5
Sympathetic, helpful, life changing. Reviewed on: 14th August 2022
Gary Tongue 's avatar
Gary Tongue

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill