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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18609 reviews)

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4.92

Based on 18,609 reviews, last reviewed 11th Jun 2026

186850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

After weeks of worrying After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you f... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18609)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Way Out 2018!

I got into debt through trying to help a family member and the credit card companies increasing your limit without asking! StepChange took charge, handled everything and lifted the worry right off my shoulders! Reviewed on: 1st May 2024

Excellent Stepchange support.

Without Stepchanges help I would not have survived. Reviewed on: 1st May 2024

Amazing Step Change

I was struggling, in debt and couldn’t see a way out of it. Step Change helped me in ways I can’t begin to explain. I’ve now fully repaid all of my debt, and my life has turned around. Without this I’d still be down the debt hole. Thank you. Reviewed on: 1st May 2024

Without StepChange I would be a nervous wreck they g...

Without StepChange I would be a nervous wreck they gathered all my debts together and worked out a debt management plan that I could afford to pay off which is what I have been doing. I now have peace of mind that I have not had for many years. Reviewed on: 1st May 2024

I was £26,000 in debt and will soon be debt free!

Stepchange gave advice and guidance on how to deal with my debts. I contacted all my debtors and completed a questionnaire on my income and outgoing expenses and committed to an affordable monthly amount to pay all my debts off. The interest on my debt was then halted and I have been paying back £26,000 at an affordable rate for 12 years! I only have a few payments left on my plan and I’m so happy I contacted Stepchange for their help and professional advice as I will soon be debt free!! Reviewed on: 1st May 2024

Excellent online service and set up

Everything was done online, never needed to speak to anyone everything was all set up in a fast time I couldn’t ask for anymore Reviewed on: 1st May 2024

From the moment I got in touch they made me feel ver...

From the moment I got in touch they made me feel very comfortable. Explain my situation and they understood. They went through my options and I chose the debt management plan which was the best option for me. Reviewed on: 1st May 2024

Really easy process and very helpful.

Really easy process and very helpful. Reviewed on: 1st May 2024

The level of customer care is outatanding.

The level of customer care is outatanding. Reviewed on: 1st May 2024

Great friendly staff.

Great friendly staff. Don’t judge how you got into your situation, just do their best to help solve it .great website. Reviewed on: 1st May 2024

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