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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Supportive, quick set up

I was reallt worried about finances particularly during Covid time. I decided to contact Stepchange. The advise was reassuring and they action things really quick. Explaining it clearly. It truly has helped us. Reviewed on: 12th August 2022

Great company to solve debt problems!

I started my DMP with Stepchange last month and it is going very well. They are very supportive and the communication is smooth. I have now peace of mind, knowing that my debts are being paid and the full amount I send goes towards my creditors. Reviewed on: 12th August 2022

Patient professional compassionate

Been paying a debt back for the last 8 years , Step Change have always been professional & compassionate. They gave Me some peace from a very worrying time .For that l am grateful. Thank You. Reviewed on: 12th August 2022

Saved my life

Very helpful and patient with any problems Reviewed on: 12th August 2022

Step Change fantastic company

Step Change is a fantastic company nothing is too much trouble they are a sympathetic charity which doesn't judge or chastise you go above and beyond to offer you the best outcome to help you get out of debt can't praise them enough keep up the good work Reviewed on: 12th August 2022

Supportive and helpful

Step change was able to help me fill out the form and get all the income information put on the form and also the creditors then I was given options. Reviewed on: 12th August 2022

Helped me deal with debt.

Found Step Change so helpful and positive. They listened so sympathetically as I outlined my position. They gave me great advice and set up a plan that was suitable for me. Their staff are always at the end of the phone to assist. Reviewed on: 12th August 2022

A life saver!

CCCS, with a name change to Step Change has been instrumental in helping me manage a debt management plan since 2008; with their help I have been able to pay off £50,000/- to my creditors, and by September 2024, I should be debt free! I couldn’t have done this without their help. Reviewed on: 12th August 2022

Always helpful,never condescending or judgemental

Was getting to the end of my tether over monies owed as I had been diagnosed with cancer and lost job. Stepchange help me set up a payment plan to help pay at least something of my debts. Reviewed on: 12th August 2022

Great help

Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022

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