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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,823 reviews, last reviewed 19th May 2026
101350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026
Susie Smith's avatar
Susie Smith

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Always helpful,never condescending or judgemental

5
Was getting to the end of my tether over monies owed as I had been diagnosed with cancer and lost job. Stepchange help me set up a payment plan to help pay at least something of my debts. Reviewed on: 12th August 2022
Mike Kane's avatar
Mike Kane

Great help

5
Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022
Ian Wells's avatar
Ian Wells

Life Savers

5
Living a nightmare with debt problems, then along came StepChange and it’s been Sweet Dreams ever since. Would definitely recommend 100%. Real 5* treatment Reviewed on: 12th August 2022
alan poyser's avatar
alan poyser

Life Savers

5
Excellent they took a lot of worries off me during a difficult time in my life and are still there to support me. Reviewed on: 12th August 2022
Carolyn Barrow 's avatar
Carolyn Barrow

Fabulous

5
Saved my mental health and likely my life. Helped me turn my life around Reviewed on: 12th August 2022
Elizabeth Rayman 's avatar
Elizabeth Rayman

Lifesavers

5
The help I have received has finally allowed me to a light at the end of a tunnel. Thank you Reviewed on: 12th August 2022
Rachel Walker's avatar
Rachel Walker

Highly recommend

5
They have helped us tremendously. Always non-judgemental and a friendly listening ear and welcome advice and support. Reviewed on: 12th August 2022
Sarah Platt's avatar
Sarah Platt

Life saver!!

5
Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022
HC's avatar
HC

Best thing I have done

5
When my debts became so bad that it was affecting my sleeping and eating and getting to the point that I was feeling that there was no way out I found step change and they made so easy to set up my DMP and overnight a great weight was lifted of my shoulder Reviewed on: 12th August 2022
robert Crawford 's avatar
robert Crawford

Debt free

5
Spoke to stepchange in 2019 about a debt of £20,000 that I had and 3 years later I'm debt free for the first time since I was at school, I'm 52 now. Reviewed on: 12th August 2022
Raymond mcgoldrick 's avatar
Raymond mcgoldrick

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