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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

So helpful and great advice great people to speak to...

So helpful and great advice great people to speak to give you plenty of time to talk Reviewed on: 1st May 2024

Life changing !

Step change , changed my life , got all my finances under control . I have learned how to budget and haven’t got in any more debt for five years . Friendly and really helpful service Reviewed on: 1st May 2024

Very helpful and understanding, not judge mental...

Very helpful and understanding, not judge mental at all. Reviewed on: 1st May 2024

Good customer service and very professional.

Good customer service and very professional. Reviewed on: 1st May 2024

Easy to research and the help is right there

Easy to research and the help is right there Reviewed on: 1st May 2024

Fantastic Company to use

I have twice used stepchange in sorting my debts out and both times they have been extremely helpful and professional. Never judgemental, always compassionate. Reviewed on: 1st May 2024

Sensible, workable debt management.

I was facing what felt like a mountain of debt. Stepchange talked me through what I had, showed me how to create a workable, sensible budget and spoke to the companies I owed to create a debt management plan that I could stick to and clear my debt. They have allowed me to breath easier again. Reviewed on: 1st May 2024

Every time i ring every body proffesiial

Every time i ring every body proffesiial Reviewed on: 1st May 2024

Staff very helpful and supportive of our situation

Staff very helpful and supportive of our situation Reviewed on: 1st May 2024

Friendly and helpful

Took all the worry away. Slept for the first time in ages. So helpful, and put my mind at ease. Reviewed on: 1st May 2024

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