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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was left in terrible debt by my ex husband.

I was left in terrible debt by my ex husband. I contacted StepChange, and thankfully they got me out of a bad situation Reviewed on: 1st May 2024

Answered all my questions, very helpful service.

Answered all my questions, very helpful service. Reviewed on: 1st May 2024

After losing my dad in 2018 I started spending what...

After losing my dad in 2018 I started spending what he left me to try and make myself and my kids happy .. wasn't long before I spent it all and I wasn't feeling anybetter . I sent for a credit card and was rather surprised I got it with me not working. I soon maxed that out so I sent for another and I received that too ... same thing spending to try and be happy but I was slipping down in debt so had to get another card to pay the two others off .. I struggled to pay the 3 cards off so ended up getting a loan and then another loan I was just robbing Peter to pay paul .. I went to my Dr's because I was a total mess and she gave me stepchange information so I got in touch .. I honestly thought my dad had sent me this angel who took my call that day she was so helpful and nothing was too much to ask .. we soon got a plan together.. I had 3 months breathing space which was brilliant best thing i ever did .. I am eternally grateful to stepchange and I will gladly recommend to anybody who needs help .. thankyou to everyone at stepchange you are all brilliant Reviewed on: 1st May 2024

Best Option For Me

I had a considerable amount of debt and after speaking to a StepChange advisor, a Debt Management Plan best suited my needs. They dealt with all of my creditors and formulated a payment plan that suited them and didn't leave me struggling to find the payment each month. Although my income hasn't grown exponentially due to my age I am increasing my payments each year in the hope of clearing the debt quicker. The support and advice they give is second to none and are always on hand to assist if needed. Reviewed on: 1st May 2024

Step Change is an excellent Charity, they have helpe...

Step Change is an excellent Charity, they have helped us for many years! We will be forever grateful to them. Over 12 to go and we will have our DMP finished! Reviewed on: 1st May 2024

Debt management

Understanding. friendly uptodate communication with happy ending Reviewed on: 1st May 2024

Stepchange helped me in paying my debt in an afforda...

Stepchange helped me in paying my debt in an affordable way Reviewed on: 1st May 2024

StepChange have been fantastic

StepChange have been fantastic they are helping me find a way out of my debt I definitely feel that I owe has turned into I got this Reviewed on: 1st May 2024

They just work, very fair and helpful.

They just work, very fair and helpful. Reviewed on: 1st May 2024

Excellent service.

The lady today was very pleasant and helpful. Made me feel relaxed throughout the process. Reviewed on: 1st May 2024

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