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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Feedback

Everyone I have spoken to have been very helpful and not judgemental, they have helped me through a tough time Reviewed on: 28th July 2022

They are so helpful

It was such a relief to find someone who could help me deal with my debt and come to a fair arrangement with my creditors. Thank you c Reviewed on: 28th July 2022

Help when you need it most

Stepchange helped me when I was at my lowest point, I felt like a weight had been lifted after just one conversation. Reviewed on: 28th July 2022

My biggest debt is to step change

Step change helped me when I got in over my head. When things seemed impossible, they had all the answers. They helped and guided me to get things back on track and are still doing so many years later. They are life savers and I owe them my whole hearted thanks. I can not stress enough for anyone with problems, talk to these people they are wonderful. Reviewed on: 28th July 2022

Very happy with the service they have done for me excellent

Step change has helped me to get on with my life and taken my dept worries away absolutely explant thank you step change Reviewed on: 28th July 2022

They genuinely change your life

They genuinely change your life– Fear, worry, sleepless nights, loneliness: take that huge pressure off your shoulders, they help you, they are nonjudgemental – it truly transforms your life when you are in debt and drowning. Reviewed on: 28th July 2022

Best debt adviser

Best advice for managing debt they don't judge you they listen to you and 100% support whenever you need it Reviewed on: 28th July 2022

I do not know where I would be right now, if it was not for Step Change.

I have been with Step Change for a fair period of time, and they are brilliant. I am far approaching the end of my DMP now, but if ut was not for the calm, non judgemental, professional and friendIy advisors at Step Change iwouldnot if coped with the financial situation that I was in when I first got in contact with Step Change. They are just BRILLIANT!!!! Reviewed on: 28th July 2022

AMAZING SERVICE!!

This company is a life saver!! They make everything really easy for people who are in financial difficulties and their staff are all friendly, helpful and professional. An excellent and much needed organisation these days. Reviewed on: 28th July 2022

Definitely recommend

StepChange helped me resolve the crisis in my finances and allowed me the space to pay back my debts at an amount I could afford over a timeframe that is manageable. Definitely recommend. Reviewed on: 28th July 2022

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