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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life Savers ....

StepChange stopped me losing our family home and helped me get my finances under control & become debt free which I wouldn't have done without them, team are so helpful & never judge. Reviewed on: 1st May 2024

Life saving!! Ever grateful!!

Life saving!! Just when you thought there was no way out, Step Change , did actually make that change happen. Reviewed on: 1st May 2024

Fantastic service.

Fantastic service. Great advice and it really helps to feel you are not alone with your financial worries. Very grateful for the support and advice received. Reviewed on: 1st May 2024

There to help without Judging you.

We were really on the ropes, I had been made redundant without a chance of finding work at my age, very little money coming in with credit cards, loans and mortgage to pay for. I tried dealing with each creditor individually but couldn't reach a solution until I spoke to Step Change with took the load off me by arranging a debt management solution the process took a little time but now I don't have nagging phone calls, emails, text messages or letters everything is handled through step change. I feel I can relax and breath again. Reviewed on: 1st May 2024

Stepchange were there when my world collapsed around...

Stepchange were there when my world collapsed around me, when ill health meant I was no longer able to work. They were kind and supportive and guided me through a terrible time. They continue to guide and support by working with my creditors and managing my DMP. I dread to think where I would be without them. Reviewed on: 1st May 2024

can only recommend

Professional & helpful. Great service, can only recommend. Reviewed on: 1st May 2024

No more sleepless nights

Non judgemental staff, great regular updates on my debts…. I can see them reducing. Most importantly I am able to sleep at night as I’m no longer worried about my finances and I can now see a day when I’ll be debt free. Reviewed on: 1st May 2024

Understanding, kind and helpful.

Understanding, kind and helpful. I've been using step change since 2020 since I lost my job every person I've spoken to from the start has been brilliant no rushing you just a calm caring service Reviewed on: 1st May 2024

Being able to sleep and have a life

Step change is peace of mind and being able to sleep again the help and understanding and not being judged is such a relief Reviewed on: 1st May 2024

Headache free management of my debts.

Headache free management of my debts. No “nasty” letters or phone calls. Monthly statements and annual revue of finances really helped keep everything on track. Best of all no one judged me for getting into a financial mess. Reviewed on: 1st May 2024

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