Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

View other StepChange products

4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

So helpful

Very helpful and eased my mind about what would happen Reviewed on: 28th July 2022

The DMP has change my life.

StepChange have turned my life around; from staring at great black pit, to seeing a light at the end of the tunnel. Reviewed on: 28th July 2022

Friendly and helpful

The agents at stepchange do not judge you about your debts. They offer useful friendly advice and look after you during the whole process Reviewed on: 28th July 2022

Fourth Emergency Service

For an increasing number of families Step Change have become a fourth emergency service. A sad endictment on our society that they’re needed but thank goodness they’re there Reviewed on: 24th July 2022

Efficient, empathetic and engaging

StepChange supported me through the worse period of my life. I had countless creditors threatening all sorts of action and was losing the will to go on. StepChange were so friendly, supportive and calmly took all my details and created a flexible solution which set me straight and gave me my life back. I will be forever grateful! Reviewed on: 22nd July 2022

Caring,understanding,supportive

2nd year of Dmp and more than pleased with how it as helped Reviewed on: 22nd July 2022

Amazing service

The people at StepChange are amazing and their help is genuinely life changing Reviewed on: 21st July 2022

Very high standard.

For a few years they have helped with our finances emmencely, Reviewed on: 23rd September 2021

Dear Sir/Madam,

We have been with you for a few good years. Every year I have meeting to submit my DMP plan, each time during my contacts, I am very well served with full understanding and help at all times. Ladies and Gentlemen serving clients a very business like specific nice and friendly. Thank you for everything you do for me .Greetings to all. I wish you continued success in unpleasant and difficult live situations. Reviewed on: 19th September 2021

Helped me out of my terrible situation

My wife passed away and I become very ill was about to loose my house and they helped me to sort my bills out. Reviewed on: 10th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.58 from 795 reviews
Debt collection
from Ayom Debt Recovery 1.85 from 87 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub