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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fourth Emergency Service

For an increasing number of families Step Change have become a fourth emergency service. A sad endictment on our society that they’re needed but thank goodness they’re there Reviewed on: 24th July 2022

Efficient, empathetic and engaging

StepChange supported me through the worse period of my life. I had countless creditors threatening all sorts of action and was losing the will to go on. StepChange were so friendly, supportive and calmly took all my details and created a flexible solution which set me straight and gave me my life back. I will be forever grateful! Reviewed on: 22nd July 2022

Caring,understanding,supportive

2nd year of Dmp and more than pleased with how it as helped Reviewed on: 22nd July 2022

Amazing service

The people at StepChange are amazing and their help is genuinely life changing Reviewed on: 21st July 2022

Very high standard.

For a few years they have helped with our finances emmencely, Reviewed on: 23rd September 2021

Dear Sir/Madam,

We have been with you for a few good years. Every year I have meeting to submit my DMP plan, each time during my contacts, I am very well served with full understanding and help at all times. Ladies and Gentlemen serving clients a very business like specific nice and friendly. Thank you for everything you do for me .Greetings to all. I wish you continued success in unpleasant and difficult live situations. Reviewed on: 19th September 2021

Helped me out of my terrible situation

My wife passed away and I become very ill was about to loose my house and they helped me to sort my bills out. Reviewed on: 10th September 2021

Sharon Monk

Step change is so helpful.They Don.t judge you .They helpful. They help you sleep at night .I wouldn't.t use anyone else Reviewed on: 10th September 2021

Excellent

I am veryhappy by the service and help which I get from Stepchange. Reviewed on: 7th September 2021

Helpful hand with understanding

Step change and their staff were so helpful when I was at a very difficult time in my life, both financially and emotionally. They helped me to see clearly a way forward while ensuring all my creditors were fairly treated, which gave me peace of mind. Reviewed on: 6th September 2021

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