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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Sharon Monk

Step change is so helpful.They Don.t judge you .They helpful. They help you sleep at night .I wouldn't.t use anyone else Reviewed on: 10th September 2021

Excellent

I am veryhappy by the service and help which I get from Stepchange. Reviewed on: 7th September 2021

Helpful hand with understanding

Step change and their staff were so helpful when I was at a very difficult time in my life, both financially and emotionally. They helped me to see clearly a way forward while ensuring all my creditors were fairly treated, which gave me peace of mind. Reviewed on: 6th September 2021

Very helpful

StepChange have helped me for the last 7 years, they are very friendly kind team of people, l would defiantly recommend this company Reviewed on: 6th September 2021

Helpful

They don't patronise, they help and give you practical advice. Reviewed on: 5th September 2021

Super Service & Satisfied Customer.

Excellent customer service & staff are very helpful with prompt response for any inquiries pre-Covid Epidemic. I would only recommend to bear in mind that all your customer don't have access Digital Platform. Reviewed on: 5th September 2021

Satisfied client

Very supportive and always provide the best of advice Reviewed on: 5th September 2021

Big help

Was single parent with 5kids unexpectedly,in debt by a £1000,didnt know what to do but stepchange listened,sorted out a budget,made a payment plan with my creditors,am now debt free,Thankyou Stepchange Reviewed on: 5th September 2021

Life saving debt help

Fabulous service, helpful, informative, compassionate; solution easily found and instigated which literally changed my life Reviewed on: 5th September 2021

My first choice

When I had a bad situation I found Step Change online. It was very easy and quick. I had twice problem with my online account and on the phone same day resolved. Thank you Reviewed on: 5th September 2021

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