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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange helped us address our debt problems.

StepChange made the whole experience of addressing our debt problems much less stressful and complicated than we had anticipated. Since we initially contacted StepChange, their advisers have always been approachable and have helped with reviewing our repayments. Reviewed on: 1st May 2024

Step-change I've found to be relatively easy to set-...

Step-change I've found to be relatively easy to set-up, budgeting was straightforward, dates of payments are clear to understand. Personally I can't fault them. Reviewed on: 1st May 2024

Stepchange Debt Solutions

Stepchange have helped me to get on top of and manage my debts. I am so very grateful for their assistance and clear solutions for debt management. I would thoroughly recommend anyone needing debt advice to contact them without hesitation. Reviewed on: 1st May 2024

Very helpful and took some of the stress off me I ca...

Very helpful and took some of the stress off me I can now sleep at night without worrying Reviewed on: 1st May 2024

Stepchange saved my life

Stepchange helped to get my life back Reviewed on: 1st May 2024

Step change review

Step change has been of great help to me which I am very grateful for Reviewed on: 1st May 2024

Life savers.

Life savers. More people should know about them. Reviewed on: 1st May 2024

Terrific service.

Terrific service. Really helped me when I was at my lowest due to financial difficulties. The staff are extremely friendly and competent in what they do.Don’t know where I would be without them. Reviewed on: 1st May 2024

They’ve turned my life around.

They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024

Brilliant

Caring, helpful, compasionate, efficent....etc etc......i honestly don't have anything but good things to say about Stepchange. Reviewed on: 1st May 2024

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