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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesavers!

Lifesavers!! I was drowning in debt after reducing my working hours to help care for my elderly mother. I would probably have lost my house if it wasn't for these fantastic people!! Reviewed on: 27th May 2025

Yes this is good to alleviate the pressure.

I had all the help I needed. All my creditors now get an amount each month I can afford. Stopping all the worry. Reviewed on: 27th May 2025

Thankyou stepchange.

I am so glad I contacted stepchange, they listened to me and made me feel much better about my financial situation.A plan was set up for me and after 3yrs. I have nearly paid off my debts. I owe stepchange a massive thank you, for all their support &friendly service. Reviewed on: 27th May 2025

Very helpful and easy to understand.

Very helpful and easy to understand. Reviewed on: 27th May 2025

Stepchange guided me in sorting out my debts.

Stepchange guided me in sorting out my debts, so I am now on the way to becoming debt free. Their staff are extremely friendly, helpful and knowledgeable. I would recommend them without hesitation. Reviewed on: 27th May 2025

I was overwhelmed by the debts until I was introduce...

I was overwhelmed by the debts until I was introduced to step change , connecting to StepChange brought me peace of mind. Reviewed on: 27th May 2025

They are very helpful and assistive.

They are very helpful and assistive. Reviewed on: 27th May 2025

From completely swamped to being in control I rstyeer

From completely swamped to being in control I rstyeer Reviewed on: 27th May 2025

Understanding organisation.

Understanding organisation. Who go through everything step by step and make a huge impact on your life for the better Reviewed on: 26th May 2025

Absolutely amazing team.

Absolutely amazing team. Helped me a lot to take the pressure of my chest. Reviewed on: 26th May 2025

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