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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Zero Anxiety

When I first contacted StepChange, they completely put my mind at rest and stopped my anxiety about being so much in debt. They contacted my debtors and from that moment on, I didn’t have to deal with them directly. Any time they might contact me, I just let StepCchange know and they sort out any issues for me. Reviewed on: 27th May 2026

Very helpful every time i called.

Very helpful every time i called. Reviewed on: 27th May 2026

Become debt free

Can’t fault the service provided it gave the best option for me to become debt free always keep in touch providing statements monthly. Would highly recommend for other people to become debt free, Reviewed on: 27th May 2026

Took the stress of me and helped me clear my...

Took the stress of me and helped me clear my debt Reviewed on: 27th May 2026

Lifesaver!

Stepchange will take the fear, worry and misery away and help you solve your financial stresses in an affordable manner tailored to your made to what you are able to afford. Don’t hesitate - this is something which can easily be solved. No judgement just practical help which will help you get back on track :) Reviewed on: 27th May 2026

Stepchange has been life saver to me so discreet wit...

Stepchange has been life saver to me so discreet with my finances. Can sleep at night thank you Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Never judgemental. I was 2 months away from clearing my debt and Covid happened. My industry was almost decimated by this. My debts built back up to survive. Then I had to start a DRP all over again. The people on the phone were just brilliant. on a slightly separate issue. Billionaires should not exist. Reviewed on: 27th May 2026

Excellent service

Never had any problem Always approachable.. fast and efficient replies to any queries Reviewed on: 27th May 2026

Always a helpful friendly person to speak to

Always a helpful friendly person to speak to Reviewed on: 27th May 2026

They were super helpful, made me feel at ease at suc...

They were super helpful, made me feel at ease at such a stressful time. Guidance was straight forward and always there to support when needed. Management is great and I fully understand where I stand with my debts Reviewed on: 27th May 2026

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