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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Fantastic company ,sorted everything out with my cre...

Fantastic company ,sorted everything out with my credit companies professionally ,quickly and efficiently. Reviewed on: 1st May 2024

The plan has given me peace of mind.

The plan has given me peace of mind. I find it very easy to keep track of my spending now Reviewed on: 1st May 2024

Amazing help so understanding, caring and proactive

Amazing help so understanding, caring and proactive Reviewed on: 1st May 2024

Simple and the best thing I’ve done

Really helpful from the start. Setting an affordability amount that could be amended to your requirements if needed due to any change. Best thing I done I am now completely debt free and will remain that way Reviewed on: 1st May 2024

I have debt management plan with stepchange.

I have debt management plan with stepchange.the people on the other end of the phone are very reassuring and helpful.i can't fault them..always understanding and patient, polite and approachable... Reviewed on: 1st May 2024

Light at end of tunnel

After getting myself into enormous debt 2018 someone mentioned step change They were very considerate didn't judge just wiling to help. They gave me all the options and I pay an affordable payment each month to my circumstances I'm forever grateful Reviewed on: 1st May 2024

Staff were very helpful and understood my needs.

Staff were very helpful and understood my needs. Reviewed on: 1st May 2024

I had debt of £32000, I was at the end of my tether,...

I had debt of £32000, I was at the end of my tether, I contacted stepchage and everything because so much easier, the staff are fantastic and the service is second to none, if you are in this horrible situation please don't hesitate to get in touch with them, they really do help. I'm now debt free and loving life. Reviewed on: 1st May 2024

Stpchange were there when I thought I had no were t...

Stpchange were there when I thought I had no were to turn .They helped me turn my life back around . Reviewed on: 1st May 2024

A big thank you

I was embarrassed about my situation and from start to finish "step change" have helped me gain control and pay an affordable amount back each month . I wish I did it sooner! Reviewed on: 1st May 2024

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