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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Amazing people

These people are brilliant I approached them in February 2017 and as of September 2021 am now debt free Reviewed on: 4th September 2021

Saved my Life

All positive, the weight shifted off my shoulders and I could sleep at night. Don't delay, start ASAP with Stepchange. Reviewed on: 4th September 2021

Thank you

Cant thank you enough. Super helpful and friendly staff, really put me at ease and worked my DMP for whats best for me. Thank you Reviewed on: 4th September 2021

Friendly reassuring support

Cannot recommend step change enough. They were so supportive when we were in our hour of need and worked very hard to help us out as quickly as possible. Reviewed on: 4th September 2021

Happy again no worries

Very easy to set up diffcult to finiallyrealise you have no one else to turn too Reviewed on: 4th September 2021

Supportive and Easy

Stepchange have been pivotal in supporting me to become debt free. At no point did they make me feel less of a person because of my circumstances. Would recommend them to anybody who needs help with overwhelming debt. Reviewed on: 4th September 2021

Very professional

Service always good and helpful Reviewed on: 4th September 2021

Step Change helped me

I was drowning in debt and got to a point where I felt hopeless. Within days of contacting Step Change I had a DMP and I felt hopeful again. Reviewed on: 4th September 2021

Super Helpful

Fast efficient friendly company Reviewed on: 4th September 2021

Saved me

Stepchange didn't make me feel stupid or inferior for making a mistake. With their help I am paying everything back and have learnt valuable lessons. Reviewed on: 4th September 2021

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