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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent customer service.

They offered exceptional support and direction to help me manage my finances. Which gave me peace of mind . Reviewed on: 1st May 2024

Great service

Very happy with the service and help that they provide. Reviewed on: 1st May 2024

Helped us no end in managing our debt

Helped us no end in managing our debt Reviewed on: 1st May 2024

Staff are caring and go out of their way to help you...

Staff are caring and go out of their way to help you feel like you are not on your own. Reviewed on: 1st May 2024

Great to work with and very helpful.

Great to work with and very helpful. Reviewed on: 1st May 2024

A lifesaver when drowning in debt

I've used Stepchange for many years after falling Into debt, and from day one they gave me excellent support and advice and with their help I was and am able to deal with my debts ethically without being overwhelmed or pressured. Reviewed on: 1st May 2024

Our worries eased...

We had lots of debt which we couldn’t pay due to redundancy and were so worried. Someone told us about Step Change an they helped us and we're ever so grateful. Reviewed on: 1st May 2024

I was really struggling and they have been brilliant...

I was really struggling and they have been brilliant, higher recommended Reviewed on: 1st May 2024

Calling Step Change changed my life.

Calling Step Change changed my life. The help they gave me was crucial and now 4 years on I can look at things completely differently Reviewed on: 1st May 2024

Really helpful, relived all the stress

Really helpful, relived all the stress Reviewed on: 1st May 2024

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