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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Very helpful, would highly recommend

Very helpful, would highly recommend Reviewed on: 26th May 2025

They helped my situation immensely, I’m so glad I ha...

They helped my situation immensely, I’m so glad I had them to turn to, they took my stress away immediately. Reviewed on: 26th May 2025

Saved me!

Saved me! Really easy to use service people on the calls are very helpful and understanding Reviewed on: 26th May 2025

Always extremely helpful and caring.

Always extremely helpful and caring. Everything is explained extremely well. Reviewed on: 26th May 2025

Very simple I strongly suggest anyone that's having...

Very simple I strongly suggest anyone that's having debt issues and having trouble organising debt payments to there lenders to use Stepchange... Reviewed on: 26th May 2025

Stressful time with split from wife worried about sp...

Stressful time with split from wife worried about spiralling debt but advice from step change helped me through Reviewed on: 26th May 2025

I had a great experience when I contacted Stepchange...

I had a good experience when I contacted Stepchange (then it was the CCCS) I have not looked back since, everything worked smoothly, and I was able to lower my stress levels. Reviewed on: 26th May 2025

Really helpful.

Really helpful. From start and continuing to be Reviewed on: 26th May 2025

Was struggling with money and the cost of living.

Was struggling with money and the cost of living. Step change helped me out of a dark place and I don't need to worry so much, very compassionate people who understand Reviewed on: 26th May 2025

There great always so helpfull and have time to speak

There great always so helpfull and have time to speak Reviewed on: 26th May 2025

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