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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Sympathetic and encouraging

I was not made to feel a failure or incompetent at any time. They were patient and understanding of my situation. Advice given freely and very helpful. Reviewed on: 4th September 2021

Step change

Very good company, highly recommended Reviewed on: 4th September 2021

Helpful staff

Stepchange we’re brilliant. Totally compassionate, and helpful. Reviewed on: 4th September 2021

Excellent Company

They helped me tremendously and I am now debt free. Reviewed on: 4th September 2021

Genuine help with managing your debts.

I’ve nearly come to the end of my repayment plan with Stepchange, that’s brilliant because I never thought that would happen. That’s a big achievement for me. Stepchange don’t judge you. They’re are there to help you.. Reviewed on: 4th September 2021

Made my life more comfortable

When my husband died I was mentally at my lowest. With credit cards in my name which we used for holidays and for the house. Step Change helped me with the debt which I can afford now with their help. Thank you Step Change. Reviewed on: 4th September 2021

Pulled from the brink!

I was worried sick, my debt situation was negatively impacting on all aspects of my life. I couldn’t see anyway out…then thank goodness I heard about Stepchange and they pulled me out of the mire! Helpful, supportive, informative and non-judgmental! I can’t thank this service enough and have recommended it to friends! Reviewed on: 4th September 2021

Stepchange life-saver

Excellent service, they calm you down from the general panic of mounting debts. The only reason not full marks is that twice they cancelled our debt plan without notifying us they would do so. They did, however, easily re-instate it after discussions Reviewed on: 4th September 2021

So helpful

So understanding and helpful in my hour of need Reviewed on: 4th September 2021

If I Hadn't Found You...

If I hadn't have found out about StepChange a few years ago I don't know what position I would be in now! They've helped me so much with working out my finances and getting things paid off and im starting to see the final approach of this journey. I would recommend StepChange to anyone who is in the same position as me. Everyone at the call centre is really friendly and don't judge you in anyway...they are there to help you! Keep up the good work guys! Reviewed on: 4th September 2021

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