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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic.

Helped me out of financial troubles. And now I am dept free. Fantastic advice. And always there on the other end of the phone. Reviewed on: 4th September 2021

Great service, could not fault them at all.

I was so worried about my debt, and when I got in touch with Step Change it changed my life, because they sorted everything out for me. Reviewed on: 4th September 2021

Very helpful

Yes always helpful and supportive and there for me if I need encouragement. Thank you! Reviewed on: 4th September 2021

Debt help

Help me to sort debts out and contacted the people i owe . Reviewed on: 4th September 2021

Amazing service

Step change has helped in more ways i could have imagined. Im so close to the finish line now and i owe it all to the help, support and advise from stepchange Reviewed on: 4th September 2021

Amazingly helpful

A helpful company when it comes to finding debt solutions they helped me out amazingly well. Reviewed on: 4th September 2021

Fabulous service

I was in a bad situation and StepChange have helped me take control and I can see a light at the end of the tunnel now Reviewed on: 4th September 2021

Understanding

Excellent friendly and understanding team to help all way thru. Reviewed on: 4th September 2021

Very helpful

I was very nervous about contacting stepchange, but right from the beginning they put me at ease. They were very helpful and efficient and the whole process from beginning to end was made easy and painless. I would recommend them to anyone. Reviewed on: 4th September 2021

Support

Isnt it nice to have all your embarrasment, fear and stress removed from speaking to understanding staff. Never felt ashamed of my circumstances. The staff I have spoken to spoke to me with respect and no judgement. I am so thankful and after speaking to you the biggest weight was lifted. Thank you so much you wonderful people Reviewed on: 4th September 2021

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StepChange: Debt advice reviews

101950% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16835)

I turned to step change in 2020 my marriage had bro...

Fantastic.

Great service, could not fault them at all.

Very helpful

Debt help

Amazing service

Amazingly helpful

Fabulous service

Understanding

Very helpful

Support

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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