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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange debt charity,has been an excellent choice...

Stepchange debt charity,has been an excellent choice for me , really helpful, Reviewed on: 1st May 2024

They are absolutely brilliant they really helped me...

They are absolutely brilliant they really helped me when I was struggling. Great, great company, recommended to anyone that needs help... Reviewed on: 1st May 2024

understanding very good at their job thank you

understanding very good at their job thank you Reviewed on: 1st May 2024

I was struggling and drowning in debt I spoke to Ste...

I was struggling and drowning in debt I spoke to Stepchange and they talked through various options for me , the process was easy and very non judgemental Reviewed on: 1st May 2024

Excellent support and took sleepless nights away gav...

Excellent support and took sleepless nights away gave us back our life Reviewed on: 1st May 2024

Step change was a saver for me, and even still they...

Step change was a saver for me, and even still they continue to be so professional and considering with myself and my situation. They are amazing individuals and customer service is through the roof. Reviewed on: 1st May 2024

They helped me deal with my debts and move forward t...

They helped me deal with my debts and move forward to become debt free. They are always on the phone with support when. Needed Reviewed on: 1st May 2024

Really nice staff there.

Really nice staff there. Very knowledgeable and helpful and compassionate. Haven’t had a single issue with my experience so far. No more letters and everything is calm :) Highly recommend Reviewed on: 1st May 2024

Life changers

I was in a really bad situation financially, which put me in a bad place mentally. Stepchange lifted the Weight of the world off of my shoulders and allowed me to breath again. They were so understanding and non-judgemental. I highly recommend anyone to seek help with Stepchange, if in uncontrollable debt. Reviewed on: 1st May 2024

Excellent service i would highly recommend.

Excellent service i would highly recommend.. really helpful very understanding Reviewed on: 1st May 2024

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