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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

They saved my life.

I was overwhelmed, in debt and desperate. They calmed me down and showed me that I wasn’t alone and would be able to manage my situation. Reviewed on: 4th September 2021

Fantastic

I can not recommend step change enough they have changed my life. Helpful kind job judgemental help and advise took all the stress and pressure away and taught me how to make changes and get back on track. Reviewed on: 4th September 2021

Changed my life for the better

Without StepChange I wouldn't have taken control of my finances in the way that I have. Reviewed on: 4th September 2021

Excellent

Stepchange have changed my life. They are so helpful and what they do really makes a difference. Reviewed on: 4th September 2021

Literal Life Savers

A few small decisions can hugely impact your life. I learnt this the hard way. Then when I most needed it, Step Change came in and rescued me. They consolidated my poor decisions and worked with me to not only pay off what I owe, but they are also educators. I now know how not to repeat history. They are an incredible and invaluable service to so many people. Reviewed on: 4th September 2021

Fantastic staff the company puts you at ease

Helped myself pay off my debts with one monthly payment and they never charged me anything Reviewed on: 4th September 2021

Tremendous charity

This organisation helped me to breath again. I cannot thank them enough. I am now well on my way to clearing my debt and I can now sleep at night without worrying Reviewed on: 4th September 2021

Excellent service

Great support and advice. Excellent team and sterling customer service. Reviewed on: 4th September 2021

I now can sleep at night

I feel so much better in myself as I can sleep instead of worrying what I’m going to get through my letterbox!! Stepchange Thanks!! Reviewed on: 4th September 2021

VERY HELPFUL AND COMPASSIONATE

STEPCHANGE HAVE HELPED ME OVER THE LAST 10 YEARS. I DON'T KNOW WHAT I WOULD HAVE DONE WITHOUT THEM. Reviewed on: 4th September 2021

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