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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Weight off my mind!

Very helpful,no judging..all sorted quickly. Reviewed on: 4th September 2021

Pretty much saved my life

Couldn’t see a way of getting out of debt owed around £40,000 now just under £10000 so relived to get hep thankyou Reviewed on: 4th September 2021

Great customer service

Very helpful and gave me peace of mind from my money worries. Reviewed on: 4th September 2021

Life savers

I was in debt from over committing on credit. I had calls and letters coming in faster than my wages. Stepchange took care of all of that and within a couple of years I was debt free thanks to them and their easy to afford consolidated debt plan. They kept me informed of everything and checked on a regular basis that the plan was affordable. Cannot thank them or recommend them highly enough. Absolutely brilliant company. Reviewed on: 4th September 2021

supportive, understanding and helpful

Saved our lives pretty much. Following my husband's illness and subsequently having to give up his job debts mounted but StepChange talked me through all the options reassuring me all the time that there was a solution. All team members I've spoken to are kind, caring, understanding and above all else reassuring that their is light at the end of the tunnel. Reviewed on: 4th September 2021

Peace of mind

Incredible team of advisers that have helped me immensely from what has been a very dark time and allowed me to sleep at night for now. T Reviewed on: 4th September 2021

Great customer support

StepChange have helped us change our lives. Reviewed on: 4th September 2021

Terrific

So helpful, have turned my finances from an overwhelming mess to a manageable and realistic scenario. Thank you Reviewed on: 4th September 2021

Excellent

So helpful put my mind at ease, very easy to communicate and deal with, lifesavers!! Reviewed on: 4th September 2021

Practical Help and Friendly Support!

Having been serial credit card spenders we were getting deeper and deeper into debt. The head-in-the-sand approach was obviously not working and eventually we rather desparately got in touch with StepChange Debt Charity. They have been brilliant. They have a non-judgemental, practical and friendly attitude towards their clients. You are able to talk through any issues and it is so reassuring to have the excellent support that these people provide...all for free! After years of being in debt we are now just 12 months away from being totally debt free, a day which I thought would never come. Thank you StepChange Reviewed on: 4th September 2021

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