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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So amazingly helpful, literally changed my life with...

So amazingly helpful, literally changed my life with their support and help! Reviewed on: 1st May 2024

Efficient and reliable alway polite and respectful

Efficient and reliable alway polite and respectful Reviewed on: 1st May 2024

Thanks StepChange

Two years into a debt management plan and we couldn’t have done it without StepChange. Reviewed on: 1st May 2024

Excellent service

All done online very quick and easy to do, they only call you if absolutely necessary. Call centre is very helpful too Reviewed on: 1st May 2024

Stepchange stepped in and changed it all.....

When I was overwhelmed by growing debt and creditors on my back. Stepchange literally stepped in and changed my whole situation. Now I have a debt management plan in place that is affordable for me. I Feel such relief that I am paying something off my debt each month and my creditors have accepted this plan and do not hassle me anymore. Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. Always there to help. Recommended highly if you’re in debt or finical difficulty. Reviewed on: 1st May 2024

A lifesaver

StepChange debt management has truly been a lifesaver for me. Their expert guidance and compassionate approach helped me navigate through challenging financial times with ease. From the moment I reached out, their team provided clear, practical solutions tailored to my needs, empowering me to regain control of my finances. Their professionalism and dedication shone through every step of the process, making me feel supported and understood throughout. Thanks to StepChange, I now have a clear path towards financial freedom, and I couldn't be more grateful. Reviewed on: 1st May 2024

Very Helpful helped us get out off debt

Very Helpful helped us get out off debt with no interest added on top and what we could afford to pay each month Reviewed on: 1st May 2024

Wonderful Organisation

Always helpful and supportive every single time Reviewed on: 1st May 2024

Absolutely brilliant service, friendly, professional...

Absolutely brilliant service, friendly, professional and no judgement. First class people. Reviewed on: 1st May 2024

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