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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help and advice when I needed them most.

Helped me face up to the debts and begin dealing with them in an organised way. Non-judgmental and positive process that allowed me to get a plan in place with agreement of all the creditors. In short they helped me lift the weight off my shoulders Reviewed on: 1st May 2024

I thought stepchange was very helpful and knowledgea...

I thought stepchange was very helpful and knowledgeable about what they do. And I wouldn't hesitate to to tell anyone to go.too them for advice. They are truly excellent Reviewed on: 1st May 2024

Life saver!

When I was introduced to stepchange..I was abit skeptical cos I didnt know what to expect. It has been very good soo far. Very helpful charity. Would recommend Reviewed on: 1st May 2024

Excellent help.

I signed up for a debt management plan with Step Change Charity, and I'm extremely satisfied with the results. From the start, the team was helpful, understanding, and professional. They took the time to explain the entire process, making sure I was comfortable with the monthly repayment amount and the overall plan. One of the best aspects of this service is that they handled all the communication with my creditors. This took a huge weight off my shoulders, as I no longer had to worry about constant calls or letters from debt collectors. The company also successfully negotiated lower interest rates and fees, which has helped me save a significant amount of money. What stood out the most was their customer service. Whenever I had questions or needed clarification, their support team was always there to assist me. They made the process stress-free, and I felt like they genuinely cared about my financial well-being. Overall, I highly recommend Step Change Debt Charity if you're struggling with debt. They offer a reliable and effective solution to ensure you stay on track with your repayments. If you're considering a debt management plan, this is the company to choose! Reviewed on: 1st May 2024

The staff are extremely helpful make you feel at eas...

The staff are extremely helpful make you feel at ease in the terrible situations you are sometimes left in sometimes your own fault but sometimes due to loosing your job or illness we are only human thanks. Reviewed on: 1st May 2024

Money Stress

Helped me to sort out my money which was a massive relief after months of worrying, feel back in control after sorting out a manageable plan that allows me to reduce my debts Reviewed on: 1st May 2024

Very helpful professional advice from beginning to e...

Very helpful professional advice from beginning to end they help you every single step from beginning to end Reviewed on: 1st May 2024

Stepchange DMP

I have nothing but good things to say about Stepchange, I have had a sympathetic exchange with all the customer service people and no judgment whatsoever with myself for my situation , which I have found myself in . Reviewed on: 1st May 2024

Fantastic experience

I will never forget when I first spoke to Stepchange. Your finances feel insurmountable and you feel so lost. On talking to Stepchange I felt someone was listening and they put me at ease. It was great to know there are options for us all. Reviewed on: 1st May 2024

Helped me take the weight of debt off my shoulders!

Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024

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