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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

If we needed to contact you all the staff were extre...

If we needed to contact you all the staff were extremely helpful and polite Reviewed on: 1st May 2024

Big thumbs up

Very friendly, helpful, knowledgable, caring and understanding about my situation. Always easy to get in touch with and always sorted any querey I had. Reviewed on: 1st May 2024

I got hammered by the banks after the Northern Rock...

I got hammered by the banks after the Northern Rock saga in 2008/10.Everything was ok till then .I got help and support from them before the name change . Reviewed on: 1st May 2024

Invaluable Service

This us a good charity /service , and once I wascin contact with Step Change and they help me with my debts, and were with me supporting md for the first time.in a long-time.I was able to sleep with less burden Reviewed on: 1st May 2024

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Debt help

Brilliant experience help me out of debt Reviewed on: 1st May 2024

Many years ago I wasin debt up to my eyeballs not k...

Many years ago I was in debt up to my eyeballs not knowing which way to turn a messy divorce seen to that got in touch with stepchange & no looking back thank you Reviewed on: 1st May 2024

Gave me help and peace of mind at a terrible time in...

Gave me help and peace of mind at a terrible time in my life Reviewed on: 1st May 2024

They have simply saved my life.

They have simply saved my life. Huge debts due to a divorce and I was pestered constantly by debt recovery agencies, threatening all sorts. One phone call meant I could sleep at night and I am no longer worried about answering the door. Don't hesitate, call them now!!! Reviewed on: 1st May 2024

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