Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

View other StepChange products

4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Debt is still a taboo subject

Debt is still a taboo subject, stepchsnge have always treated me with respect and in a non judgemental way, I will be forever grateful for ths Reviewed on: 1st May 2024

They are amazing people to talk to.

They are amazing people to talk to. Not to judge you , but give you your life back , if there is one thing you must do today is to give them a call NOW !!! Reviewed on: 1st May 2024

The online angels.

If it wasn't for the kind heart right at the very beginning I would still be up to my eyes in debt. S/C has never once made feel like i cant cope or that i should no better, they have been a bloody rock. When i needed to pause they were great about it, they are always helpful and they talk to you like a human being not a case. Reviewed on: 1st May 2024

Stepchange was a lifesaver for me.

Stepchange was a lifesaver for me. I got myself back on track and feel so much better and looking forward to a debt free future Reviewed on: 1st May 2024

Wish I had done this years earlier!

Wish I had done this years earlier! A great service - so empathetic and understanding and didn't judge me. They took it all away from me and they did all the work. A fantastic company to use if you are struggling with debt - don't struggle anymore ! Reviewed on: 1st May 2024

Life Changing Debt advice

Stepchange is an amazing debt charity that really helped me turn my life around. All the staff are caring, non-judgemental and impartial advice. Reviewed on: 1st May 2024

Sincere, heartfelt praise

Anyone can find themselves in financial trouble and StepChange will help them to resolve their issues without judgment and with expert advice. Reviewed on: 1st May 2024

genuine empathy

Extremely helpful and showed genuine empathy toward my situation. Thank you Reviewed on: 1st May 2024

Step Change turned our lives around

Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024

Sympathetic.

Sympathetic. Helpful. No judging Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub