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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,840 reviews, last reviewed 23rd May 2026
102200% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026
Dr's avatar
Dr

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

5
The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025
L N's avatar
L N

Understanding

5
Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021
preeceking@hotmail.com's avatar
[email protected]

Complete peace of mind.

5
It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021
Paul's avatar
Paul

Brilliant

5
Highly recommend excellent customer service Reviewed on: 4th September 2021
Paul Emmerson 's avatar
Paul Emmerson

Fantastic advisors - exactly what I needed

5
After getting divorced I was in severe financial difficulty with several debt collectors chasing me and I had no idea what to do. My brother recommended step change and they set me up with a debt management plan that was affordable and helped me re start my life! Reviewed on: 4th September 2021
Steven Watson's avatar
Steven Watson

A Big Help

5
Step change are simply the best. Easy to get hold of and speak to knowledgeable and helpful professionals who really want to make a difference in your life. Well done and congratulations on being finalists. Reviewed on: 4th September 2021
Rob Kirman's avatar
Rob Kirman

Life changing

5
StepChange is an amazing charity which support people rebuild their lives. Without them my life would be completely different but because of them it is better. Reviewed on: 4th September 2021
LJF's avatar
LJF

excellent

5
if it wasnt for step change i dont know what i would have done..i went through a bad stage in my life and got into alot of dept when i call them they didnt make me feel bad they were so good i cannot praise them enough Reviewed on: 4th September 2021
vina's avatar
vina

So supportive and helpful

5
Superb support during stressful periods and puts the person first and foremost Reviewed on: 4th September 2021
John 's avatar
John

Life changing

5
Firstly the kind, empathic nature of the people that work for Stepchange is half of the work. They are non judgemental and understand how hard it is to even make that first call. Secondly - I can sleep at night knowing I don’t have to worry about being chased by creditors for money I don’t have. Reviewed on: 4th September 2021
NP's avatar
NP

A wonderful resource

5
A great help during a stressful time Reviewed on: 4th September 2021
chris smith's avatar
chris smith

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