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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

very supportive and informative

so understanding and helpful. They know what they are on about when they talk to you and give advise Reviewed on: 4th September 2021

Such a help when I needed debt advise

Really helped me set up a plan to deal with my debt no stress now so that at last I am sleep worry free Reviewed on: 4th September 2021

Head above water

I frequently recommend Stepchange to friends who find themselves in the position I did, with a good income but debts that made it impossible to survive. Stepchange staff were always friendly, non judgemental but honest. The rules are fair but strict enough to keep you on the path of debt repayment, I am 72 now and my circumstances have changed dramatically since I first dealt with them, my husband left me and I had to rent a bungalow and pay all my own bills but the flexibility and support has enabled me to do that and still keep up my repayments. They literally have been a lifeline. Reviewed on: 4th September 2021

Very compassionate and understanding

Very professional and excellent customer service. It’s not easy talking about finances but Stepchange make it easy for me. They are non judgmental and fair. I would definitely recommend them. Reviewed on: 4th September 2021

Friendly, easy & stress free

I had been with a different company for several years, they were taking so much money that it would take many more years to pay off the debt. Step change made it easy, quicker & stress free. Reviewed on: 4th September 2021

Really good help!

Polite ,respectful and helpful informative also. Reviewed on: 4th September 2021

Amazing company

Really helped me take control of my debt can't thank them enough Reviewed on: 4th September 2021

Excellent

Always been very understanding and helpful every time we have needed help. Reviewed on: 4th September 2021

A company that cares

Fantastic service and really does reassure and help with a proactive passion. Recommended this company to others who have had the same brilliant experience with the company Reviewed on: 4th September 2021

Step Change are wonderful

Step Change are wonderful. I sleep at night now thanks to them. One of my creditors is quite awkward and they deal with them very well. Reviewed on: 4th September 2021

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