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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very helpful staff.

Very helpful staff. Easy to use service, peace of mind. Reviewed on: 1st May 2024

Very helpful and took the stress off me

Very helpful and took the stress off me Reviewed on: 1st May 2024

Help me sort all my debt problems with no hassle.

Help me sort all my debt problems with no hassle. And very friendly Reviewed on: 1st May 2024

FIRST CLASS HELPFUL FRIENDLY SERVICE.

The advisors are all very empethetic and friendly and knowlegable.Nothing is too much trouble for them and they are very kind and understanding. They could not privide a better service- I was most impressed and would recommend for anyone worrying to contact them for helpful ĝuidance. Reviewed on: 1st May 2024

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

Just lovely...

The stepchange debt management advisors are so kind and non-judgemental, they're really thorough in going through your budget to make sure they set up a realistic payment plan, and actually encouraged us to keep some money in our budget for hobbies and clothes that we thought would have to be cut. Can't fault them. Reviewed on: 1st May 2024

I used to worry not sleep!

I used to worry Reviewed on: 1st May 2024

From start to finish I have had so much help.

From start to finish I have had so much help. I cannot thank them or recommend them enough. Reviewed on: 1st May 2024

in need of help

step change has really helping me in this very difficult time i am so glad i came across this company. Reviewed on: 1st May 2024

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