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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Salvation

Got me to a place where I felt back in control at a time I was going through cancer. I recommend to anyone in difficulty to contact Reviewed on: 1st May 2024

We had debt of £54,000 and were sinking, we contact...

We had debt of £54,000 and were sinking, we contacted Step Change and were told they would talk to our debtor's to arrange a payment plan and find the solution. We are now 4 years in and have our debt down to £12,000 and will have this paid off by the start of 2026. Best decision we ever made and highly recommend using this service. Reviewed on: 1st May 2024

Very helpful staff.

Very helpful staff. Easy to use service, peace of mind. Reviewed on: 1st May 2024

Very helpful and took the stress off me

Very helpful and took the stress off me Reviewed on: 1st May 2024

Help me sort all my debt problems with no hassle.

Help me sort all my debt problems with no hassle. And very friendly Reviewed on: 1st May 2024

FIRST CLASS HELPFUL FRIENDLY SERVICE.

The advisors are all very empethetic and friendly and knowlegable.Nothing is too much trouble for them and they are very kind and understanding. They could not privide a better service- I was most impressed and would recommend for anyone worrying to contact them for helpful ĝuidance. Reviewed on: 1st May 2024

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

Just lovely...

The stepchange debt management advisors are so kind and non-judgemental, they're really thorough in going through your budget to make sure they set up a realistic payment plan, and actually encouraged us to keep some money in our budget for hobbies and clothes that we thought would have to be cut. Can't fault them. Reviewed on: 1st May 2024

I used to worry not sleep!

I used to worry Reviewed on: 1st May 2024

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