Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are there to help anyone with debt problem

They are there to help anyone with debt problem Reviewed on: 1st May 2024

Overall great service and well worth it

Overall great service and well worth Reviewed on: 1st May 2024

My mind and life was plagued with excessive debt pro...

My mind and life was plagued with excessive debt problems and a severe cash flow crisis. 3 years on from contacting Step Change my mind and life are back in control. Reviewed on: 1st May 2024

Life changing help, helped me immensely

Life changing help, helped me immensely Reviewed on: 1st May 2024

Couldn't of been without their help , sorted my life...

Couldn't of been without their help , sorted my life and worry out and my finances were put in order ,I now can sleep a bit better than before I had step change . Reviewed on: 1st May 2024

recommended highly

helpful not judgemental and that is a very important part of it.Able to set me up with manageable payments. i would recommend them highly Reviewed on: 1st May 2024

Sorted my problem out debt free now

Sorted my problem out debt free now Reviewed on: 1st May 2024

Salvation

Got me to a place where I felt back in control at a time I was going through cancer. I recommend to anyone in difficulty to contact Reviewed on: 1st May 2024

We had debt of £54,000 and were sinking, we contact...

We had debt of £54,000 and were sinking, we contacted Step Change and were told they would talk to our debtor's to arrange a payment plan and find the solution. We are now 4 years in and have our debt down to £12,000 and will have this paid off by the start of 2026. Best decision we ever made and highly recommend using this service. Reviewed on: 1st May 2024

Very helpful staff.

Very helpful staff. Easy to use service, peace of mind. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub