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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They have helped me clear a majority of my debts ove...

They have helped me clear a majority of my debts over the last 5 years, always there on the end of the phone should you need to speak to anyone. Reviewed on: 1st May 2024

Made such a difference to my life.

Made such a difference to my life. Debts finally feel manageable Reviewed on: 1st May 2024

You have changed my life, I wasn’t sleeping, I was a...

You have changed my life, I wasn’t sleeping, I was angry all the time and so stressed but now I feel I am getting control back on my life Reviewed on: 1st May 2024

Very sympathetic, helpful & informative regarding my...

Very sympathetic, helpful & informative regarding my situation Reviewed on: 1st May 2024

Fantastic company, professional and friendly.

Fantastic company, professional and friendly. I was stressed with money issues after leaving a well paid job. They were able to reassure me and help me with my debt problems. Reviewed on: 1st May 2024

No more Stress about Debt

They have taken my anxiety away about my debt,I can now sleep better knowing that companies can't harass me any more regarding the debt Reviewed on: 1st May 2024

Friendly staff great service very reassuring

Friendly staff great service very reassuring Reviewed on: 1st May 2024

Just excellent customer service very professional an...

Just excellent customer service very professional and fair to all parties Reviewed on: 1st May 2024

Best advice given when your backs to the wall, sorte...

Best advice given when your backs to the wall, sorted everything out for me and my wife. Big weight off my shoulders you can get back to some sort of normality and not having to worry who’s going to knock at the door next. Reviewed on: 1st May 2024

Very understanding and helpful.

Very understanding and helpful. Bucket loads of empathy and no judgement from any of the customer agents. Really easy to use account section online and always there to help and explain any questions or concerns. Reviewed on: 1st May 2024

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